Skip to content 
St Helen’s Enterprises Limited
Terms and Conditions
Lesson Fees: All fees must be paid in advance of the start date of a course. Swimmers will not be allowed to participate in any swimming lessons until the fees are paid in full. Fees may be paid in accordance with the terms as discussed with St Helen’s Enterprises. Such fees may include additional charges for the processing of credit cards, debit cards, cheques, direct debits, cash or any other method as advised. Any lessons paid for, but not taken within a period of 12 months, will be deemed to have been taken at which time there will be no refund offered.
Re-enrolment: All current swimmers will be given priority to re-enrol onto the next course of at least 2 weeks.
Re-enrolment invoices, progress reports and “Stay/Move” notification will be sent via email. If your payment is not returned by the re-enrolment deadline date, we assume that your space is no longer required and will offer it to another swimmer. Priorities are offered to siblings & children attending St Helen’s School.
Cancellations and refund policy
Private lesson(s): St Helen’s Enterprises private lessons may be cancelled without charge by giving not less than 24 hours’ notice which must go to the teacher directly. Please note that a message left on an answer phone, voicemail, Text or email is not considered as satisfactory notice until the message has been acknowledged by the teacher. Notice of a cancellation of a private lesson within 24 hours of the start of that lesson will result in the full fee being due or deducted from any credit balance as appropriate. Any lessons paid for, but not taken within a period of 12 months will be deemed to have been taken at which time there will be no refund offered.
In the event of St Helen’s cancelling a private lesson, an alternative day will be offered. Lesson blocks for 2:1 or
3:1 lesson may only be counted when all participants are in attendance. In the event of 1 or more participants failing to attend and the lesson continuing the remaining participants will be subject to the alternative ratio fee for that lesson.
Termly Group lesson: Prior to the commencement of termly lessons tuition may be cancelled within 14 days after time of booking only if booking was made via the phone, unless the course of lesson has begun. Please note that a message left on an answer phone, voicemail or email is not considered as satisfactory notice; Notice of a cancellation bevond these times the full fee will be due. Once a course has commenced, no refund is permitted in the event of cancellation. Refunds shall be at the absolute discretion of St Helen’s Enterprises at all times. In the event of St Helen’s Enterprises cancelling a group lesson, a credit will be added to the swimmers account, Credits cannot be transferred between parties.
Crash Course lessons: All Crash course lesson are subject to availability and minimum occupancy levels. Please note St Helen’s Enterprises operates a strict no refund policy for Crash Course lessons, Cancellations or missed lessons will not be refunded unless cancellation is made by St Helen’s due to low occupancy. Refunds shall be at the absolute discretion of St Helen’s Enterprises at all times.
Closure of Facilities: In the event of a pool closure St Helen’s Enterprises will issue a credit to all swimmers accounts for any lessons missed, these lesson will not be refunded. No refunds or credits will be offered in the case of circumstances outside of our control Force Majeure such as Adverse Weather conditions, power interruption, ‘acts of God’ as deemed to be contractually outside of our control.
Valuables: St Helen’s Enterprises will not accept liability for the loss of or damage to any personal effects brought by a swimmer to any session and you are therefore requested to ensure that no valuable items are brought to the swimming lessons, swimmers are encouraged to store all items securely within the Lockers provided.
Attendance: Swimmers, parents, guardians, siblings or all other associates, must observe St Helen’s Enterprises entry rules and respect all other Sports Complex rules. St Helen’s Enterprises staff shall retain the right to refuse admission. It is imperative that swimmers are on poolside no more than 5 minutes before the commencement of each lesson and in the case of child swimmers) should be collected from the pool no more than 5 minutes after the lesson has ended.
